Delivery Terms

1. TRANSIT TIME DOMESTICALLY
In general, domestic shipments are in transit for 2 – 7 days.

2. TRANSIT TIME INTERNATIONALLY
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

3. DISPATCH TIME
Orders are usually dispatched within 2 business days of payment of order.
Dispatch times may be affected due to National Holidays. Or any unforeseen circumstances. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4. CHANGE OF DELIVERY ADDRESS
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5. ITEMS OUT OF STOCK
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

6. DELIVERY TIME EXCEEDED
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

7. TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

8. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

9. DUTIES & TAXES
9.1 SALES TAX
Sales tax has already been applied to the price of the goods as displayed on the website

9.2 IMPORT DUTIES & TAXES
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Wild Fabrik encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Wild Fabrik at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

10. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations within 24 hours of the order. If a refund is applicable it will be made back to the payment solutions initially used by the customer. Please allow for us to 45 days for the refund transfer to be completed.

11. INSURANCE
Parcels are insured for loss and damage up to the value as stated by the courier.

12. PROCESS FOR PARCEL DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

13. PROCESS FOR PARCEL LOST IN-TRANSIT
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

14. CUSTOMER SERVICE
For all customer service enquiries, please email us at [email protected]